The MyTime Customer Council officially launched in November 2025, bringing together stakeholders from across UCSF to strategically guide the evolution of the MyTime system.

The Council was created to address challenges and concerns highlighted by departments since MyTime’s May 2025 launch. Establishing a centralized group with wide representation across UCSF helps ensure system enhancements are developed strategically and equitably. The Council aims to foster collaboration and improve transparency in ongoing efforts to streamline processes and ensure compliance with UCSF policies and labor agreements. 

Council Responsibilities

The MyTime Customer Council, as a collective body, plays a central role in guiding the future of the MyTime system while ensuring alignment with UCSF policies and best practices. Members collaborate to:

• Identify and Advocate for Opportunities: Surface challenges, gaps, and opportunities to enhance system functionality, user experience, and reporting.
• Review and Prioritize Enhancements: Evaluate proposed changes and initiatives, considering equity, institutional impact, and feasibility.
• Advance and Guide Decisions: Inform prioritization and feasibility assessments conducted by business and IT teams.
• Ensure Compliance and Best Practices: Support adherence to institutional policies, labor agreements, and legal requirements for timekeeping and scheduling.

Membership Structure

The MyTime Customer Council includes 37 members representing Campus and UCSF Health, and spanning academic, administrative, and operational units. 

Members are expected to actively contribute to discussions and provide input that informs council decisions. In addition to representing the interests of their departments, members are responsible for maintaining a University-wide perspective to ensure that proposed changes align with institutional priorities. Members also serve as liaisons between their departments and central administration, sharing updates, gathering feedback, and ensuring alignment across UCSF.

Next Steps

Council members are preparing for their first enhancement review meeting in January where enhancement ideas will be presented and prioritized. In addition, we are identifying opportunities to bring council members and other representatives into small focus groups to help inform broader MyTime improvement efforts, including updates to training resources. 

This collaborative approach represents a significant step forward in ensuring the MyTime system meets the needs of UCSF while maintaining transparency, equity, and compliance. We appreciate the efforts and engagement of our Council members in supporting this important work. Thank you for your commitment to enhancing the MyTime system for the benefit of the entire UCSF community.

For questions or additional information, please contact your control point or unit council member, or email MyTime support.