Lockbox and Check Handling Process

Lockbox and Check Handling Process

Check routing update: mail checks directly to the designated Controller’s Office lockboxes to ensure timely processing.

The Controller’s Office utilizes four separate depository bank accounts, each with a designated lockbox to ensure checks are routed appropriately. To promote timely deposit and efficient processing, please send all checks directly to the designated lockbox address rather than to the Controller’s Office mailing address. While checks may be submitted as described above, electronic funds transfer (EFT) remains the preferred method of payment, and we highly encourage all departments to utilize this option for future payments.

Find more helpful information on the check handling process, including the appropriate lockbox for submission, on the Handling Cash and Checks webpage.

The Cash Operations Team is here to help. Contact us at [email protected] for any questions related to this process.