COSC supports a wide range of inquiries related to Payroll, Timekeeping, and MyReports. The enhanced form is designed to simplify how these requests are submitted and routed. By asking a standardized set of targeted questions, the form automatically directs requests to the appropriate support team, reducing manual review and helping resolve requests more quickly with fewer handoffs.

What this means for users:

• Faster routing to the appropriate team
• Fewer follow-up questions to clarify your request
• Suggested help articles based on form responses, when applicable

We encourage everyone to submit payroll, timekeeping, and MyReports requests through the updated form, available on the relevant Controller’s Office team support pages and the MyTime Help page.

The updated Controller’s Office Solution Center form is now the preferred way to submit support requests. The Solution Center team will continue to monitor and respond through all support channels, including email and phone.