A major goal of the Controller’s Office is to provide our customers with a level of service consistent with the principles of the Financial and Administrative Services (FAS) C.A.R.E. Customer Service Model. The model states that in all of our work, we will be Collaborative, Accountable, Responsive, and Efficient. To support this model, we offer service levels to our customers.
The main contact for the Controller's Office is the Controller's Office Solution Center. Whether contacting the Controller's Office via the main line at 415.476.2126 or email at COSolutionCenter@ucsf.edu, the Controller's Office Solution Center provides service acknowledgement via an email within 1 business day.
Service Levels are performance standards at both the Controller’s Office level and at the individual unit level within the Controller’s Office. These service levels have been established for communication, processing, and conduct. This service level framework will provide our customers with an understanding of our services and timelines.