Travel reservations can be changed or canceled via a travel agent or online booking tool in Connexxus. If you work with a Connexxus travel agency, the agent can determine if the ticket had a refundable fare and will process the refund or determine if a credit can be issued for future use by the traveler. An agent assistance fee and airline booking fees may apply when changing or canceling reservations.
Airline Changes and Cancellations
If the airline changes or cancels your flight and is unable to get you on an alternate flight, contact the travel agency you originally used to re-book or make other travel arrangements for assistance.
Employee Initiated Changes
If you initiate a change to your travel plans without a valid business reason for doing so, you will likely be charged additional costs (e.g. penalty fee, fare increase). You should not expect the University to pay for changes made for personal reasons.