The Controller’s Office Solution Center (COSC) and HBS Processing Center (HBSPC) are partnering to support customers and answer their inquiries about the HBS timekeeping system using the ServiceNow ticketing system. This change allows for visibility into the status of HBS inquiries, provides a consistent support model for Controller’s Office functions, and shifts the focus of HBSPC Analysts to more complex analytical questions and proactive system support.
Beginning on October 31, 2016, all email submitted to [email protected] will generate a ServiceNow ticket that will be answered by the COSC. Inquiries sent directly to an HBSPC Analyst will continue to be addressed by the individual.
The COSC will broaden its support of HBS on December 5, 2016. At that time, all HBS related inquiries should be emailed to [email protected]. A ServiceNow ticket will be created and routed to the appropriate UCSF resource for response.