Update to the HBS Timekeeping System Support Contacts beginning December 5

The HBS Processing Center (HBSPC) and Controller’s Office Solution Center (COSC) are broadening their partnership in support of the HBS timekeeping system. Beginning on December 5, all HBS customer inquiries should be directed to [email protected] or 415.476.2126

HBS customer inquiries will generate a ServiceNow ticket allowing for visibility into the status of your request. You can follow the steps outlined in this month's article "Identifying the Status of Your CGA ServiceNow Ticket" to view the status of your HBS ServiceNow incident ticket at any time. The COSC will provide the first level of support for your HBS inquiry, and route ServiceNow tickets to the appropriate UCSF resource as needed. This change provides a consistent point of contact for payroll and timekeeping needs, and shifts the focus of HBSPC Analysts to more complex cases and proactive system support.

The COSC and HBSPC are dedicated to providing you with the best possible customer service. HBSPC Analysts will no longer have direct contact information published on the HBS website; however, they will continue to provide ongoing support for the HBS system and your inquiries via your ServiceNow ticket.

If you have any questions about this change, please contact the HBSPC and COSC at [email protected].