Email sent to the CGA Service Desk email address, [email protected], normally creates a ticket in ServiceNow immediately upon receipt. We recently discovered that this service was interrupted beginning on March 8 and not all email received generated a ServiceNow ticket.
Service has been restored and we are currently in the process of creating approximately 200 ServiceNow tickets for the impacted email messages. We expect to complete this synchronization by Monday, April 3rd and respond to all delayed tickets by April 15th.
We apologize for not discovering this interruption sooner and appreciate your patience as we work through these tickets. If you submitted an email request to the CGA Service Desk between March 8 and March 29 that is not addressed by April 15, call CGA.