The MyReports and IT Enterprise Content Management teams have been working together to address post-migration issues resulting from the consolidation of the ImageNow environments earlier this year. We discovered that previously unknown configuration changes made to the export and routing processes resulted in corrupt URL links to the invoice images. As a result, a reduced number of exported PeopleSoft invoice images were available in MyReports.
At this time, the export process has been modified to pass viable URLs, all corrupt URLs have been corrected, and the routing process for PeopleSoft images has been changed to restore the normal flow of invoice images. The teams have also taken the opportunity to review the entire process to ensure all images are coming through to MyReports as expected.
If you have any questions about using MyReports or accessing invoice images using MyReports, contact the Controller's Office Solution Center.