Accounts Payable, Travel and Entertainment Transition to Supply Chain Management

UPDATE: As of August, 2020, Supply Chain Management has changed support contact methods for the UCSF community, external customers, and suppliers. To learn more visit the SCM Response Team page on the Supply Chain Management website.


Beginning Monday, September 17, all support for Accounts Payable (AP) and Travel and Entertainment will be managed by the Supply Chain Management (SCM) Accounts Payable Helpdesk. The Controller’s Office Solution Center will continue providing support for Accounts Payable and Travel and Entertainment through Friday, September 14.

Support materials including job aids will be available from the SCM website on September 17. The latest versions of forms should be accessed from the new SCM Accounts Payable website (currently under construction). Also please update any bookmarks or web content that may link to AP resources previously located on the Controller’s Office website.

The following is a list of Accounts Payable contacts, effective as of September 17.

Accounts Payable and Travel & Entertainment Support Contacts
Service Group Accounts Payable
(including MyExpense, travel reimbursement, and Connexxus)
Corporate Travel Card External Supplier Support
(for payment and billing only)
Phone (415) 502-3331 - (415) 502-3331
Email [email protected] [email protected] [email protected]
Fax (415) 920-2503 - (415) 920-2503
Street Address
(for courier delivery and check pickup)
1855 Folsom St, Suite 425
San Francisco, CA 94103
1855 Folsom St, Suite 304
San Francisco, CA 94103
Mailing Address Box 0812
1855 Folsom St., Suite 304
San Francisco, CA 94143

A physical relocation of AP staff is expected by the end of October. A new location for AP check pickup will be designated at that time. Look to future editions of the Supply Chain Management newsletter and the SCM website for additional details.

Controller’s Office Contact Changes

As part of the transition, Accounts Payable will retain the mailing address and fax number previously designated for the Controller’s Office. Effective September 17, the Controller's Office will begin to use Box 0815 as its primary mailing address. Note the updated Controller’s Office general contact information below.

Controller's Office General Contacts*
Phone (415) 476-2126
Email [email protected]
Fax (415) 390-9100
Street Address Controller’s Office
1855 Folsom St, Suite 425
San Francisco, CA 94103
Mailing Address Controller’s Office, Box 0815
1855 Folsom St., Suite 425
San Francisco, CA 94143

*The full list of service unit contacts are available on the Controller’s Office website.

Why is this Change Being Made?

Effective August 1, UCSF Finance has consolidated the campus Accounts Payable, Travel and Entertainment, and Supply Chain Management functions into one unit. This change was made to create one customer-centered organization placing all parts of the campus procure-to-pay process under the same leadership for the first time.

Benefits of the new organization include defined, non-overlapping roles within procure-to-pay functions and integrated customer support to provide the highest level of support for both our customers and suppliers. The consolidation of functions aligns and streamlines infrastructure and processes, allowing optimization of procure-to-pay strategies in the future.

General Questions

For general questions about the consolidation of these units, please contact Supply Chain Management at [email protected].