SCM Launches New Support Team and Intake Forms

Supply Chain Management (SCM) has made changes to how they support the UCSF community, external customers, and suppliers. The SCM Response Team – five subject-matter experts – are now responding to all tickets submitted to the help desk. In addition, SCM has launched two new, online intake forms that will help get inquiries to the right person more quickly and help get the valuable information needed to better serve your needs.

The two new forms, one for internal UCSF users (faculty, staff, and students) and a second for suppliers and external customers, are easy to use, intuitive, and allow SCM to gather more specific information about inquiries. To keep your information and documents secure, the internal form requires login through MyAccess.

You can check out and use the forms here:

SCM also has created the SCM Response Team web page with general information and FAQs about the new team and how to access support. For easy access in the future, every page on the SCM website has links to the new forms.

Read more about SCM's new support features on the Supply Chain Management website.