Changes to UCPath Customer Support Beginning October 5, 2020

Senior Vice Chancellor Paul Jenny recently announced upcoming changes to UCPath customer support. Effective Monday, October 5, UCPath support for UCSF departments and employees will transition from The Bridge Center back to familiar human resources, benefits, payroll, and IT channels. The Bridge Center was established as a temporary support resource for UCSF during our initial transition to UCPath. The UCSF teams that have supported you since implementation will continue to provide you with support for UCPath as we move beyond The Bridge Center.

The UCPath Get Help web page will be updated on October 5 to reflect primary support contacts for all services related to UCPath. Beginning on October 5, you should consult the updated list and directly contact the team that can best address your need.

Starting on October 5, new human resources and benefits questions and issues will be managed in PeopleConnect while new payroll, HBS, and funding issues will continue to be managed using ServiceNow. You will continue to use ServiceNow to track the progress and resolution of all open issues reported to The Bridge Center prior to October 5.

Read the full UCPath update from Senior Vice Chancellor Jenny on the Finance and Administrative Services website.