MyTime Minute: What People Managers Need to Know Now
August 29, 2025
MyTime Minute provides people managers with important updates about UCSF’s timekeeping and scheduling system. Check your inbox for periodic updates and find more information at tiny.ucsf.edu/mytime.
Coming September 5: MyTime Moves to 24-Hour Clock Display
Beginning Friday, September 5, the display of time entries will change from a 12-hour clock to a 24-hour clock (also known as military time). This is a systemwide change that affects all screens that display times for all users.
MyTime currently displays times - including schedule shift start and end times and punch in and out times - using a 12-hour clock display divided into a.m. and p.m. segments. This change aims to minimize time entry mistakes. Users of most of our legacy systems, including HBS, Clairvia, and StaffReady, are already familiar with viewing time using a 24-hour clock.
Important to note: This is a change only to the display of time in MyTime. You can continue to enter time on timecards and schedules using either a 12-hour or 24-hour format.
Please share this important change with your team.
Additional System Enhancements for Managers, Timekeepers and Schedulers
Highlighted below are recent and upcoming enhancements that aim to improve your experience and minimize time entry errors. Review more details about the latest changes on the MyTime Enhancement Summary page.
Coming September 5, 2025
- Timecard screen defaults to current pay period
- Delegation timeout errors addressed
Currently In Production
- Known places information added to geofencing reports
- New “Late Unpaid” paycode available for tracking unauthorized unpaid leave
- Daily Headcount Report now available for managers
Best Practices for Following Up on Open MyTime Support Tickets
If you have an open ticket for which you are waiting for a response and wish to know the status, please follow up using one of the methods below. Do not send follow-up inquiries about open tickets to [email protected] or resubmit the question through the self-service form.
- To view your list of open incident tickets, please visit View My Tickets. Wait a few moments for the site to load, then click the tab "My Incidents" or “My Requests”. From here you can send a message directly to the analyst assigned to your ticket.
- Another option is to reply directly to the email you received from “UCSF ServiceNow” when you opened your ticket.
If your question has been addressed, follow the above steps to access your ticket and notify us that your ticket can be closed.
Following these steps helps ensure your inquiry is routed directly to the person assigned to your ticket and allows teams to spend less time on unnecessary ticket triage and more time responding to tickets.
How To Get Help If You Need It
Where possible, please utilize the extensive MyTime training materials, FAQs, and step-by-step job aids to find immediate answers to your questions.
Visit the MyTime Help page for additional support options.