Closing a Merchant Account
This guide outlines the procedures to close a merchant account and return credit card equipment to the merchant processor.
Procedures
To close a merchant account, please email [email protected] to request a call tag to return equipment. Include the merchant name, merchant ID number, equipment ID number and/or serial number, as well as a statement requesting closure of the merchant account.
Returning Credit Card Equipment
To return credit card equipment (defective or no longer needed, etc.), please email [email protected] to request a decommissioning documentation. Include the merchant name, merchant ID number, equipment ID number or serial number, and the reason for the return.