On March 2, 2021, The UCPath Center implemented a new case closing process to provide case submitters additional time to review the case resolution. Once the UCPath Center provides a resolution, the submitter will receive an email notification that the case will remain open for five days with a "Pending Closure" status.
The case submitter will have the following options:
- If the case submitter agrees with the resolution, no further action is needed. The case will automatically close after five days, and they will receive a case closure email notification.
- If the case submitter does not agree with the resolution, they should complete the following steps to keep the case open:
- Access the case via the Ask UCPath button in UCPath online.
- Add a new comment with details.
- Click Submit comment to UCPath.
- Select "Please Keep Case Open" from the Pending Closure Status drop-down.
- Click Save.
As a reminder, cases can be immediately closed by the UCPath Center with the permission of the case submitter. The case submitter will still have the opportunity to reopen the case within five days.
Once the case is resolved and closed, the submitter will receive a case closure email notification. It will contain a link to a survey that can be used to provide feedback on the resolution. We highly encourage all case submitters to complete the survey and provide feedback to help the UCPath Center to improve their service.
Review the software simulation, Submit a Case to the UCPath Center (MyAccess login required), for detailed instructions on submitting and closing a case. Not sure when to submit a case to the UCPath Center and when to contact support resources at UCSF? The UCPath Get Help web page provides primary contacts by service for campus and UCSF Health employees.