UCPath governance structures help ensure that the system and service center meet the needs of UC employees. These structures include multiple groups across the UC system and UCSF charged with collecting and consolidating feedback to help optimize UCPath and inform leadership of trends, improvement opportunities, and ongoing support needs.
Central to governing UCPath at UCSF, a new Customer Advisory Board convened in July. The group’s mission is to help ensure that the entire UCSF community has a voice in providing feedback on the UC-wide UCPath system. The Customer Advisory Board is a continuation of the UCPath Client Advisory Group that helped inform UCSF’s implementation of UCPath.
Group members represent stakeholders across the UCSF community through and will participate in the following activities:
- Gathering trend data and sharing user feedback to help optimize the UCPath experience for employees, departments, and transactional users
- Identifying pathways to define, develop, and implement UCSF process improvements
- Developing opportunities for process improvements at UCSF that work within the parameters of UC-wide system features, procedures, and policies
To learn more about UCPath governance structures, visit the UCPath at UCSF website.