Contracts & Grants Accounting (CGA) announced its final organizational changes in the July 2016 CO Newsletter. This reorganization aligns CGA teams with the Office of Sponsored Research (OSR) teams supporting increased collaboration between the pre- and post-award offices, and capitalizes on tools and functionality available in PeopleSoft version 9.2.
Three tools are available to help you identify your service team and award analyst:
- In RAS: "CGA Service Team Member" field of the Award Details in the Award Profile
(see page 10 of the revised RAS Quick Reference Guide for RAS location details)
- Find Your CGA Service Team quick reference guide
- CGA Contacts tab on the Controller's Office website
If you have questions or need assistance with an award, contact the assigned CGA Analyst.
CGA has also restructured their use of ServiceNow to more quickly route questions/tickets to the correct CGA service team for action. Email communication will generate a ServiceNow ticket and be automatically routed to the appropriate service team based on the email address. You can help us respond to your questions more quickly by using the updated email addresses identified on the Controller's Office website and referring to the ServiceNow ticket INC# when contacting CGA. To prevent duplicate tickets, please do not include the CGA email address in your responses once you receive the INC#.