Accounts Payable, Travel and Entertainment Has Transitioned to Supply Chain Management

UPDATE: As of August, 2020, Supply Chain Management has changed support contact methods for the UCSF community, external customers, and suppliers. To learn more visit the SCM Response Team page on the Supply Chain Management website.


On September 17, support for Accounts Payable (AP) and Travel and Entertainment transitioned to Supply Chain Management (SCM). The SCM Accounts Payable Helpdesk is the primary support contact for AP systems and services, including support for:

  • invoice submissions
  • invoice and payment status
  • payment details, including wire transfers and ACH
  • stop/reissue payment requests
  • MyExpense access and support
  • Connexxus access
  • subaward invoicing and payment

Support materials including job aids are available from the SCM Accounts Payable website. The latest versions of forms should also be accessed from the new website. Please update any bookmarks or web content that may link to AP resources previously located on the Controller’s Office website.

The following is a list of Accounts Payable contacts.

Accounts Payable and Travel & Entertainment Support Contacts
Service Group Accounts Payable
(including MyExpense, travel reimbursement, and Connexxus)
Corporate Travel Card External Supplier Support
(for payment and billing only)
Phone (415) 502-3331 - (415) 502-3331
Email [email protected] * [email protected] [email protected]
Fax (415) 920-2503 - (415) 920-2503
Street Address
(for courier delivery and check pickup)
1855 Folsom St, Suite 425
San Francisco, CA 94103
1855 Folsom St, Suite 304
San Francisco, CA 94103
Mailing Address Box 0812
1855 Folsom St., Suite 304
San Francisco, CA 94143

*Vendors and suppliers should continue submitting invoices to UCSF using existing methods.

A physical relocation of AP staff is expected by the end of October. A new location for AP check pickup will be designated at that time. Look to future editions of the Supply Chain Management newsletter and the SCM website for additional details.

Controller’s Office Contact Changes

As part of the transition of Accounts Payable, AP has retained the mailing address and fax number previously designated for the Controller’s Office. As of September 17, Box 0815 is the primary mailing address for the Controller's Office. Note the updated Controller’s Office general contact information below.

Controller's Office General Contacts*
Phone (415) 476-2126
Email [email protected]
Fax (415) 390-9100
Street Address Controller’s Office
1855 Folsom St, Suite 425
San Francisco, CA 94103
Mailing Address Controller’s Office, Box 0815
1855 Folsom St., Suite 425
San Francisco, CA 94143

*The full list of service unit contacts is available on the Controller’s Office website.

Why is this Change Being Made?

Effective August 1, UCSF Finance has consolidated the campus Accounts Payable, Travel and Entertainment, and Supply Chain Management functions into one unit. This change was made to create one customer-centered organization placing all parts of the campus procure-to-pay process under the same leadership for the first time.

Benefits of the new organization include defined, non-overlapping roles within procure-to-pay functions and integrated customer support to provide the highest level of support for both our customers and suppliers. The consolidation of functions aligns and streamlines infrastructure and processes, allowing optimization of procure-to-pay strategies in the future.

General Questions

For general questions about the consolidation of these units, please contact Supply Chain Management at [email protected].