Controller's Office Solution Center

Provides single point of contact support to campus departments, employees, and others to resolve inquiries related to most Controller’s Office functions and systems.

Support Contact

415.476.2126
415.390.9100

Management Contact

Frequently Requested Support

  • Earnings statements are available online via the University of California's self-service portal, At Your Service Online (AYSO). Information on how to view, print earnings statements, and reset your AYSO password is available below.  Employees may update their email address using...
  • Contents Introduction Your Pay Status and Benefits Eligibility Maintaining Your Benefits While on Unpaid Leave Returning to Work Suspending Voluntary Payroll Deductions Introduction UCSF's Payroll Office is providing this information to help you manage your health and welfare...
  • If you did not receive your paycheck, have a damaged paycheck, or have a paycheck more than 180 days old, please contact the Controller’s Office Solution Center for assistance. Paychecks Not Received Due to Administrative Error The Controller's Office Solution Center (COSC) will help...
  • All UCSF employees are strongly encouraged to set up electronic direct deposit to receive their payroll earnings by direct deposit to their bank account on payday. Employees will enjoy several advantages when using this preferred payment method: Fast – earnings are available in...
  • UCSF uses The Work Number to provide employment and income verifications for employees. The Work Number is a secure, automated service providing employees with the ability to quickly deliver proof of employment or income to authorized verifiers. The Work Number is available 24 hours a day,...
  • UCSF employees use Huntington Business Systems (HBS) to submit hours and request leave. If a timesheet submission deadline is missed, the un-submitted timesheet is retained along with all previously submitted timesheets in HBS History. Employees are paid regardless of approval status of their...
  • The CTO Election Form is used to indicate the employee’s option to ‘bank’ compensatory time; the default is to have compensatory time paid out.
  • Submit a benefits premium payment by credit card to the UCSF Payroll Office while you are on leave
  • Used primarily for all payroll expense transfers contained within the Distribution of Payroll Expense (DPE) Report in MyReports. It cannot be used to transfer charges from a non-capped fund to an NIH-capped fund or to only change the activity period or sub-account. Instructions for use are located in the first tab of the excel file.
  • To replace a lost, damaged or stale dated paycheck.
  • Used to increase or decrease the total number of hours or change the pay type for UCSF Health employees only.